Frequently asked questions

Can I exchange or get a refund for my tickets?

The tickets are non-refundable, but 12 hours before you came, you can change your reservation online:

  • click on the link : tickets
  • click on My account
  • click on Sign in
  • change your reservation


Do I have to make a reservation to visit Boréalis?  

Are exhibitions bilingual?  

Our permanent exhibition Roots and Identity is presented both in French and English (exhibition texts). You can also do an audio-guided tour in French and English.

How long will it take me to visit Boréalis?

The duration may vary depending on the type of visit you decide to do, that is either a guided tour or an audio-guided tour. That being said, the guided tour of the permanent exhibition takes about an hour. As for the audio-guided visit, the duration varies a lot from one person to another, it largely depends on whether you read all of the texts and listen to all of the audios and videos or not. The average time of a visit is an hour and a half.

Does the museum offer Wi-Fi access to visitors?

Wi-Fi is free for visitors so they can access the various audio-guided tours available from their smart device, either phone or tablet. Don’t forget to charge your device before the visit!

Is there parking spaces at the museum?  

The parking lot (limited number of spaces) is accessible free of charge for the museum and the terrace’s clientele. There are also three parking spaces for people with mobility issues who have parking badges near the main entrance, in the circle. Please note that there is also free parking all along Des Draveurs Avenue.

Is there a bike rack at the museum?  

Yes, there is a bike rack near the main entrance. Don’t forget your bike lock. Cyclists are welcomed!

What is the simplest itinerary to get to Boréalis? 

Via the highway

Whether you’re coming from Québec (Autoroute 40 East) or Montréal (Autoroute 40 West), we strongly recommend that you take the exit 201 – boulevard des Chenaux and follow the signs.  You’ll have to turn right on boulevard des Chenaux and keep driving for about 3 km after taking the exit.

Is there a restaurant at the museum?

Boréalis has a beautiful terrace with a bistro opened during the summer only. (June to August inclusively.)

Is there a picnic area?

There is a designated area with picnic tables accessible to everyone on the north side of the building. To access it, simply walk along the facade of the building. The area will be on your right next to the St-Maurice River.

Is the museum wheelchair accessible?  

Boréalis is partially wheelchair accessible. There is only one room, where our short films are shown, that is not wheelchair accessible since there are two steps to access it. You can also use the man lift to access the different floors of the museum. That being said, the visit remains just as interesting, even if the short films are an added value to the museum.

Is the museum stroller accessible?

The Boréalis museum is perfectly stroller accessible and has baby-changing tables in both women’s and men’s washroom.  The whole family is welcomed!

Can we take pictures inside the museum?

Yes, you can bring your camera. Although, you can’t take pictures of the artifacts displayed in the various exhibition cases. Pictograms are posted well in view in places where it is forbidden to take pictures.

Does Boréalis allow dogs?

Unfortunately, we can’t accept dogs in the museum or on the terrace. The same rule applies to all of the municipal buildings. However, we do make an exception for clearly identified guide dogs. Thank for your understanding!  

Trois-Rivieres MUSEUMS PASS Holder

If you have in your possession a Trois-Rivieres Museums Pass, it is possible to book your visit online by choosing the following settings: the Experience visit, the date and time of your choosing, and make sure to select the category DÉTENTEUR – CARTE MUSÉE. Upon your arrival, please ensure to have the pass in your possession.

WHAT IS THIS PASS? Handy, easy to use and affordable, the pass allows you to move freely from one of the fifteen historical and cultural attractions to another. Sightseeing Bus tour also included during the summer season. Transferable and valid all year long, it’s definitely the best tool to discover Trois-Rivières!

You can get yours at the participating attractions or online.

Famille tout inclus MUSEUM PASS Holder

If you have borrowed the Famille tout inclus museum pass in one of the participating libraries, please call the museum at 819-372-4633 to obtain your promo code before making your reservation online.

WHAT IS THIS PASS? It allows families (2 adults and 3 children under 17 years old) free access to the museums, members of Mediat-Muse, of Mauricie and Centre-du-Quebec areas. You can book and borrow it in the public libraries for free and for up to 2 weeks. The pass can be borrowed more than once. For more information.

Free Admission Sunday

Every first Sunday of the month, every supported and approved Quebec museums are admission free.

To book your visit online choose the following settings: the date (only the first Sunday of the month), the time of your choosing and the category DIMANCHE GRATUIT – VISITE EXPERIENCE or DIMANCHE GRATUIT – AUDIO-GUIDE.

Association Members

If you are a member of an association that allows free admission or a discount, please call the museum at 819-372-4633 to obtain your promo code before making your reservation online.

FestiVoix Discount

If you have a passport for the FestiVoix, call the museum at 819-372-4633 to obtain a promo code before making your reservation online.

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