Privacy Policy


The Corporation de développement culturel de Trois-Rivières (“Culture Trois-Rivières”, “us”, “our”, “ours”) is committed to respecting and protecting the privacy and confidentiality of your personal information.



This Privacy Policy (hereafter referred to as the “Policy”) was designed with you in mind and describes the purposes for which we collect your personal information, how this information may be used, with whom it may be shared, your choices about such uses and disclosures, and how you can access and update the personal information you shared with us.

The way the Policy applies to you will depend on how you interact with us. If you disagree with one this Policy’s provisions or an amendment made to a provision, please do not use this website and our other platforms, and communicate with us by phone or in person instead.


We have implemented specific safety measures to ensure your personal information is protected. Among other things, we are committed to take the following measures:

  • Implement specific safety measures to ensure the personal information collected, used, disclosed, stored, retained or deleted is protected;
  • Implement the necessary physical, administrative and technological measures to stop non-authorized people from directly or indirectly accessing personal information;
  • Ensure only our employees, representatives and contractors who are entitled to access personal information, and for whom it is necessary to perform their duties, can look at this information;
  • Ensure our employees, representatives and contractors who are entitled to access personal information are subjected to security agreements and directives backed by penalties if they do not respect their duty of confidentiality.

Collection of Personal Information

We only collect the personal information necessary to establish, manage and maintain our relationship with you and provide you with the best possible service.

Depending on the circumstances, we may collect the following personal information:

  • Name and language of correspondence;
  • Email address;
  • Telephone number;
  • Civic address;
  • Information on the payment method used, including the number, expiry date and the CVV code of the payment card;
  • Booking information about a concert ticket, or information about the admission fee giving access to the event, the parking lot or any other ancillary service;
  • Date of birth; and
  • Interest and favourite cultural activities.

How the Information is Used

We can use your personal information for the following purposes:

  1. Selling, booking, issuing, replacing or cancelling your tickets or admission fee;
  2. Refunding or restituting tickets or admission fees, for example when an event is cancelled or postponed;
  3. Establishing and confirming your identity;
  4. Managing the ticketing IT system;
  5. Preventing, detecting or cracking down on fraud;
  6. Managing and planning the cultural programming;
  7. Measuring the use of our website, including the use of functionalities;
  8. Developing and improving our website on the basis of your searches, use and purchases;
  9. Identifying and fixing anomalies on the website;
  10. Responding to your emails and technical support requests;
  11. Marketing, analyzing the market and surveying;
  12. Controlling the quality of customer service and preventing fraud; sending information about shows, concerts, exhibitions, conferences or other events that interest you.

Your personal information is not used for other purposes than the ones listed above, unless we have obtained your consent or when required or authorized by the law.


Disclosure of Personal Information


We recognize that, except in the cases and subject to the conditions described below, the disclosure of your personal information to a third party requires your consent. However, we can, without your consent, disclose your personal information when required or authorized by the law.


Each time we have to disclose your personal information, we’ll try not to disclose more information than needed in the circumstances.

Please note that if a third party to whom we are passing on your personal information operates in a foreign jurisdiction, the local legislation applies.


Retention of Information

We retain your personal information no longer than necessary to fulfil the purpose for which it was collected, meet legal retention requirements, and protect our legitimate business interests.

Access, Rectification and Withdrawal Rights

If you have provided us with your personal information, you are entitled to access this information, obtain a copy if it or request the correction of incorrect, incomplete or equivocal information or gathered in violation of the law. In this respect, a written request to prove the identity of the plaintiff must be sent to Culture Trois-Rivières’ access to information officer through one of the following means.

  • By email:
  • By mail or in person: Communication Services


c/o Marketing and Communication Coordinator

1425, place de l’Hôtel-de-Ville, PO BOX 368

Trois-Rivières (Québec), G9A 5H3

Identity Verification


We may require to verify your identity when you come to the museum to get tickets bought through our transactional platform.


Right to Withdraw the Consent to the Collection of Information

You may, at any time, withdraw your consent to the collection and retention of personal information, or to be contacted by Culture Trois-Rivières. To this end, you must send a notice by email to the following address:, and use the expression “Withdraw the Consent” in the subject line of the email, or select the option “Unsubscribe” on our website or newsletter.


Use of Browsing Softwares

While visiting our website, a browsing software functionality may be used (the “cookies”) to anonymously collect information and establish your visitor profile on our website. A cookie is a small text file, which contains an identification number identifying the browser – not the user – each time you visit our website.

When you use our website, we automatically compile some information about your user profile. We use this information to tailor our website to better meet your preferences, compile statistics on the visiting and use of our website and enhance the user’s experience.


If you wish, you can configure your browser to notify you when cookies are being placed on your computer or delete them. You don’t need to accept cookies to visit our website. However, if you refuse, you may not have access to some of our website functionalities.


Information on Children


We take the protection and privacy of children’s personal information very seriously. We do not deliberately collect personal information from children through our website. If you are a minor under the laws of your country, do not provide personal information through our website without the express consent and participation of a parent or legal guardian.


Policy Update


This policy was updated on October 17th 2019.



Given the development of new communication tools, we must pay special attention to the protection of privacy. We therefore commit ourselves to protecting the privacy of the personal information we collect.

Collection of Personal Information

We collect the following information.

  • Email Address

The personal information we collect is obtained through forms and the interactivity between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information about you.

Forms and Interactivity
Your personal information is collected via the following forms.

  • Website Registration Form

We use the information collected for the following purposes:

  • Information/promotional offers
  • Statistics
  • Contact

Your personal information is also collected through the interactivity between you and our website in the following manner:

  • Statistics
  • Contact

We use the information collected for the following purposes:

  • Information/promotional offers

Log files and cookies

We collect some information via log files and cookies. These data mainly include:

  • IP address
  • Operating system
  • Pages visited and searches
  • Time and date of the connexion

Using such files allows us to:

  • Improve services and personalize the user’s experience
  • Customize the use profile
  • Track orders
  • Gather statistics

Sharing of Personal Information
We are committed not to sell the personal information collected. However, we sometimes share this information with third parties for the following reasons:

  • Use profile
  • Filling of orders
  • Partnerships
  • Advertising

If you do not want your personal information to be disclosed to third parties, you can oppose to it when data is collected or at any time afterwards, as indicated in the following section.

Right to Object and Withdraw
We are committed to give you the right to object to the collection of personal information or withdraw them.

The right to object gives Internet users the possibility to stop some specific uses of their personal information when they submit it.

The withdrawal right gives Internet users the possibility to ask that their personal information be removed from, for example, a mailing list.

What you can do to exercise those rights

Access Right

We are committed to recognize a right of access and rectification to the persons concerned who wish to consult, to modify, even to cross off the information concerning them.

What you can do to exercise this right

The personal information we collect is stored in a secure environment. The people who work for us are required to respect the privacy of your information.

To ensure the security of your personal information, we use the following measures:

We undertake to implement the latest technological innovations to ensure a high degree of privacy for your transactions. However, as no mechanism provides maximal security, some degree of risk is associated with the use of the Internet for transmitting personal information.

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